About Us

Robust Theme

About Us

Our Mission

The Westfall Team's Mission is to promote the advancement of software excellence by helping our clients achieve effective and efficient software engineering, software quality, information technology, risk management and project management practices.


Our Vision

Our Vision of Client Success: The Westfall Team partners with our clients to identify and provide practical solutions that improve the client’s capabilities to develop and maintain high quality software-intensive products. We provide our clients with training solutions tailored to ensure effective transfer of practical tools and techniques that can be immediately incorporated to improve on-the-job performance.

We facilitate the incorporation of industry recognized practices into our client’s systems and processes in order to increase their capabilities and allow them to better handle the complexities driven by software size, functionality, quality and time-to-market constraints. We help our clients establish, develop and maintain common sense systems and processes that:


  • Match the way they actually do business
  • Maximize quality and business value
  • Minimize cycle time and rework
  • Increase management insight and visibility
  •  Enhance organizational and individual learning
  • Reduce bureaucratic overhead
  • Manage and protect intellectual capital


Our Team

Linda Westfall

Linda Westfall is the President of The Westfall Team and one of their lead consultants and trainers. Her specialties include Software Quality Engineering, Metrics, Project & Risk Management, Requirements Engineering & Management, Peer Reviews, Testing, and Process Definition & Improvement.

Prior to starting her own business, Linda was the Senior Manager of Quality Metrics and Analysis at DSC Communications.  Linda has more than forty years of experience in real time software engineering, quality, project and risk management, agile and metrics.  She has worked as a Software Engineer, Systems Analyst, Software Process Engineer and Manager of Production Software.

Linda and her husband Rob also have an active fireworks hobby.  

Contact: [email protected]

Robin Goldsmith

Robin F. Goldsmith, JD is an independent consultant that partners with the Software Excellence Academy as a trainer. Robin helps you get right results right by advising, training, and working directly with business, quality, and project professionals on requirements/business analysis, quality assurance/testing, REAL ROI, project and process management and improvement.

Robin is past President and current Vice President of the Software Quality Group of New England (SQGNE) and chaired two record-setting ASQ Boston BOSCON annual quality conferences.  President of Needham, MA consultancy Go Pro Management, Inc., he is author of Discovering REAL Business Requirements for Software Project Success and the forthcoming Cut Creep—Write Right Agile User Story and Acceptance Test Requirements.

Contact: [email protected]

Scott Duncan

Scott Duncan has been working in software since 1972 as a developer, technology transfer researcher, process consultant and trainer in domains such as book distribution, Law & public safety, mainframe database, and natural language query products, credit card transaction processing and telecommunications (14+ years in Bell Labs, Bellcore, and Telcordia).

He has also been an internal ISO 9001 Auditor and CMM assessor and former member of ISO & IEEE Standards Committees. Since 2004, he has been working in various Agile contexts, coaching and training with Scrum, XP, and Lean/Kanban (including 2 years as a Scrum Alliance Board of Directors member). His most recent full-time coaching work was for a company that created software for the design, construction, and operation of “big things” as the enterprise coach for 144 Scrum teams in the US, India, Israel, UK, Germany, France, and Canada).

Webinar Presenters

Tom Gilb

Tom Gilb was born in California, 1940, Joined IBM 1956, has consulted worldwide for decades and has written a lot. He still writes too much. His focus is system engineering, which software people need to adopt because software is part of a larger system!

See Gilb.com and https://leanpub.com/u/tomgilb


Diana Alt

Diana Alt is a connector and problem solver who loves to use the skills she’s learned in her 20+ years in corporate product development roles to help people manage their careers and business. Diana helps people get out of their own way so they can unleash their awesomeness on the world. Some of her favorite words are grok, kaizen, and why, and she is guided by the principle that work should feel GOOD, not like a long slow march towards oblivion.


Diana is a Certified Career Coach as well as a Certified Scrum Professional for both Product Owner and Scrum Master disciplines.  She has also attained PMC – III certification from the Pragmatic Institute.


Tom Henricksen

Tom Henricksen is a problem-solving technology professional. He has worked in various roles in technology for over twenty years. Tom has learned how to solve challenging issues in technology and lead technical teams. He can help you develop those skills too!


Mark Paulk

Dr. Mark Paulk teaches software engineering at the University of Texas at Dallas and is a consultant and author in software engineering, software process improvement, high maturity practices, agile methods, and statistical thinking. Dr. Paulk was a Senior Systems Scientist at the Institute for Software Research at Carnegie Mellon University from 2002 to 2012, co-authoring the eSourcing Capability Model for Service Providers. From 1987 to 2002, Dr. Paulk was with the Software Engineering Institute at Carnegie Mellon, where he led the work on the Capability Maturity Model for Software. Dr. Paulk received his PhD in industrial engineering from the University of Pittsburgh, his MS in computer science from Vanderbilt University, and his BS in mathematics and computer science from the University of Alabama in Huntsville. He is a Fellow of the ASQ and a Senior Member of the IEEE.


Capers Jones

Capers Jones is currently Vice President and CTO of Namcook Analytics LLC.  They build advanced risk and estimation tools.  Our web site is www.Namcook.com.  Formerly President of Capers Jones & Associates LLC.  This is an international consultancy dealing with software metrics, software measurement, software quality, and litigation support. Worked at IBM from 1965 until 1978.  Left IBM with 40 others to form a new software laboratory for ITT in Stratford, CT.  Capers also founded Software Productivity Research (SPR) in 1984.  SPR was a pioneer in software cost estimating, software assessments, and software benchmarks.  

Capers is the author of 17 books, most of which deal with assessments, estimating, measurement, and project management.  His latest book is "The Technical and Social History of Software Engineering", Addison Wesley, 2014.

Louis Tamres

Louise Tamres, CSQE, CQA, has helped establish software quality initiatives at major companies such as General Motors, Nortel, and ProQuest, as well as assisting start-up companies with their software quality improvement needs. Her frequent role in mentoring fledgling testers led to the development of her book "Introducing Software Testing" published by Addison-Wesley. Louise is currently a QA Advisor at Michigan Medicine and also teaches classes on software quality engineering to both enthusiastic and reluctant participants. She is a native French speaker, Master Gardener, dance teacher, and former competitive ballroom dance champion. Louise lives with her husband in Ann Arbor, Michigan, while her adult children bounce back home during college breaks. 




Colin Hammond

Colin Hammond has been in the IT industry since 1987.  In his career, he has been involved with over a hundred software projects in over 30 organizations.  He is qualified in Project Management and sizing using both IFPUG and COSMIC methods and in the last 3 years has been working on developing a business around the tool that he has created that automates sizing and QA of written requirements.



Khaldoon Aqel

Khaldoon Aqel is a software development and quality trainer and consultant. With two decades of experience in designing, building, and testing world-class software products with experience in the US, Europe, and Jordan.  Khaldoon’s experience covers the complete development life cycle including requirements management, software architecture and design, coding and testing, test automation, test management, Agile and eXtreme programing.  His experience included leadership of technical teams, both in startup and enterprise organizations, creating winning products and promoting technical excellence, compliance, and quality. 

Khaldoon holds a set of professional certifications including ASQ-CSQE, PMI-ACP, IC-Agile, and IIBA-CBAP



Judy Alter

Judy Alter is a public speaker, mentor, and Senior Business Systems Analyst with 16 years of experience in Business Analysis. The last 7 years were working with Scrum and SAFe Framework. Judy was employed at Mutual of Omaha for over 35 years and retired as of March 1, 2020.

  • CEO/Owner of Judy Alter Speaker & Business Analysis Services LLC - November 2019 to Present 
  • IIBA Global Chapter Council Chair - September 2017 to Present
  • IIBA Leadership Webinar Series Team - 2016 to Present
  • IIBA Americas Central Regional Director - September 2015 to November 2017
  • IIBA Heartland Chapter President - January 2012 to January 2016



50% Complete

Two Step

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.