Quality Management System (QMS) Resources

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Quality Management System (QMS) Resources

The Westfall Team Posts Quality Management System Resources.

These resources are free to anyone who wants to read or download them. Subscribe to the Software Excellence Academy to be notified when new resources are added.

Basics & Benefit of Software Quality

Quality Defined

by Linda Westfall

The quality and software industries have not, and may never, come to a single definition of the term quality.  For example, the ISO/IEC/IEEE Systems and Software Engineering—Vocabulary has the following set of definitions for quality:

  1. The degree to which a system, component, or process meets specified requirements
  2. Ability of a product, service, system, component, or process to meet customer or user needs, expectations, or requirements
  3. The totality of characteristics of an entity that bears on its ability to meet stated and implied needs
  4. Conformity to user expectations, conformity to user requirements, customer satisfaction, reliability, and level of defects present
  5. The degree to which a set of inherent characteristics fulfills requirements.
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6 Quality Knowledge Areas

by Linda Westfall

 Software quality has emerged as a multifaceted discipline that requires us, as software quality engineers, to be able to understand and apply the knowledge that encompasses:

  • Software quality management. The processes and activities involved in setting the organization’s strategic quality goals and objectives, establishing the organizational, project, and product quality planning, and providing the oversight necessary to ensure the effectiveness and efficiency of the organization’s quality management system. Software quality management provides leadership and establishes an integrated, cross-functional culture where producing high-quality software is “just the way we do things around here.”
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General Knowledge

Intellectual Property

by Linda Westfall

I am not a lawyer, nor have I received any legal training. All legal issues and risks that arise within an organization on any software program, project, product, or contract should be referred to a lawyer or other legal professional. The descriptions below should be used for general information only.

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Quality Management Systems (QMS)

Business Continuity - Then I Got Run Over by a Golf Cart

by Linda Westfall

The Golf Cart

I have not posted an article in a while. There is actually an explanation for that. I was run over by a golf cart.

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