$599 USD

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Defining and Writing REAL Business/User Requirements presented by Robin Goldsmith

Live, Virtual Course

Thursday-Friday February 16-17, 2023 - 10:00 am to 6:00 pm Eastern Time

Discovering and documenting business requirements always has been projects’ weakest link.  Up to 67 percent of maintenance and 40 percent of development is wasted rework and creep attributable to inadequately defined business requirements.  Too often projects proceed based on something other than what the business people really need; and traditional methodologies commonly focus mainly on the format for writing requirements. This interactive workshop also emphasizes how to discover content, why to build it and what it must do to produce value for the customer/user. Using a real case, participants practice discovering, understanding, and writing clear and complete business/user requirements that can cut creep, speed project delivery, reduce maintenance, and delight customers. Exercises enhance learning.

Participants will learn:

  • Avoiding creep--role and importance of defining business requirements accurately and completely.

  • Distinctions between the user's (business) requirements and the product/system (design) requirements.

  • How to gather data, spot the important things, and interpret them meaningfully.
  • Using the Problem Pyramid™ tool to define clearly problems, causes, and REAL requirements.
  • Formats for analyzing, documenting, and communicating business requirements.
  • Techniques and automated tools to manage requirements changes and traceability.


This course has been designed for business, engineering, systems, and project managers, analysts, developers, quality/testing professionals, auditors, and others responsible for assuring business requirements are defined adequately.